Benutzer-Werkzeuge
i
Unterschiede
Hier werden die Unterschiede zwischen zwei Versionen angezeigt.
| Beide Seiten der vorigen Revision Vorhergehende Überarbeitung | Nächste Überarbeitung Beide Seiten der Revision | ||
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i [2024/04/07 19:54] 47.128.43.110 alte Version wiederhergestellt (2024/03/24 01:00) |
i [2024/04/20 01:57] 47.128.51.104 alte Version wiederhergestellt (2023/06/07 14:23) |
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| I ordered a brand new £999 Apple iPhone 14 Plus from Amazon but when the package arrived it contained two candles and no sign of the mobile. | I ordered a brand new £999 Apple iPhone 14 Plus from Amazon but when the package arrived it contained two candles and no sign of the mobile. | ||
| - | (Image: [[https:// | + | I was bemused at first, but now I'm fuming as Amazon is refusing to refund me for the device. |
| A. | A. | ||
| - | B., Sussex. | + | If you have any inquiries with regards to the place and how to use [[https:// |
| (Image: [[|]]) | (Image: [[|]]) | ||
| - | Sally Hamilton replies: Your story had me reminiscing about the vintage Two Ronnies ‘four candles' | + | Sally Hamilton replies: Your story had me reminiscing about the vintage Two Ronnies ‘four candles' |
| - | The [[https:// | + | The misunderstanding makes for brilliant comedy. |
| But to order a £999 phone from Amazon and receive two candles instead — and have the firm wash its hands of your case — well, I can see why that got on your wick. | But to order a £999 phone from Amazon and receive two candles instead — and have the firm wash its hands of your case — well, I can see why that got on your wick. | ||
| Zeile 14: | Zeile 14: | ||
| The same code applied to both items. Such codes are required for high-value purchases to prove packages have been safely received by the right person. | The same code applied to both items. Such codes are required for high-value purchases to prove packages have been safely received by the right person. | ||
| When you opened the first package, all was fine: the laptop was as expected. The second, which should have been the phone, contained candles. | When you opened the first package, all was fine: the laptop was as expected. The second, which should have been the phone, contained candles. | ||
| - | | + | |
| He suggested this must have caused the mix-up. | He suggested this must have caused the mix-up. | ||
| Zeile 20: | Zeile 20: | ||
| You contacted Amazon, which replied that it had delivered parcels of the correct weight and told you to file a police report. | You contacted Amazon, which replied that it had delivered parcels of the correct weight and told you to file a police report. | ||
| - | You tried, but the police weren' | + | You tried, but the police weren' |
| You phoned Amazon to try to resolve the impasse, but it told you to contact its customer services online. You got nowhere. | You phoned Amazon to try to resolve the impasse, but it told you to contact its customer services online. You got nowhere. | ||
| You reached a similar dead end with its social media and on Trustpilot, the customer reviews website, where you hoped it might pick up on your complaint. | You reached a similar dead end with its social media and on Trustpilot, the customer reviews website, where you hoped it might pick up on your complaint. | ||
| Zeile 28: | Zeile 28: | ||
| Another reader, J. B. | Another reader, J. B. | ||
| from Leicestershire, | from Leicestershire, | ||
| - | As with your case, the correct passcode had been given on delivery. | + | As with your case, the [[https:// |
| But the label on the package was wrinkled, as if it had been taken off another parcel. | But the label on the package was wrinkled, as if it had been taken off another parcel. | ||
| When J. B. called Amazon to report this, an agent said he would be refunded upon returning the package. On the understanding that the original payment would soon be reimbursed, he ordered another tablet for a further £459. | When J. B. called Amazon to report this, an agent said he would be refunded upon returning the package. On the understanding that the original payment would soon be reimbursed, he ordered another tablet for a further £459. | ||
| - | Sadly, this was premature, as Amazon then refused to refund him. | + | Sadly, this was premature, |
| He appealed several times, in vain. An email escalating his concerns to Amazon' | He appealed several times, in vain. An email escalating his concerns to Amazon' | ||
| Zeile 43: | Zeile 43: | ||
| It also helps to collect evidence, including photographs of the packages that have been damaged or tampered with, and of whatever was substituted for a genuine order. | It also helps to collect evidence, including photographs of the packages that have been damaged or tampered with, and of whatever was substituted for a genuine order. | ||
| - | If signing for a delivery that can't be opened in front of the courier, | + | If signing for a delivery that can't be opened in front of the courier, add the words ‘not inspected', |
| Opting for a delivery to be made to a ‘safe place' or a neighbour can make problems harder to resolve later. | Opting for a delivery to be made to a ‘safe place' or a neighbour can make problems harder to resolve later. | ||
| - | If you liked this information and you would certainly such as to obtain additional information relating to [[https:// | + | Consider requesting signed-for delivery only, particularly for high-value items. If the retailer won't play ball, try to request reimbursement via a claim under Section 75 of the Consumer Credit Act, if the purchase was by credit card and the item cost between £100 and £30,000. |
| The card provider is jointly liable with the retailer if something goes wrong with a purchase. | The card provider is jointly liable with the retailer if something goes wrong with a purchase. | ||
| - | If a debit card was used, consider raising a chargeback dispute — an informal arrangement offered by banks for | + | If a debit card was used, consider raising a chargeback dispute — an informal arrangement offered by banks for customers who do not get the goods or services they have paid for. |
| <div class=" | <div class=" | ||
i.txt · Zuletzt geändert: 2024/05/20 16:00 von 18.222.3.255
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