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i [2024/04/20 01:57] 47.128.51.104 alte Version wiederhergestellt (2023/06/07 14:23) |
i [2024/04/25 17:11] (aktuell) 47.128.22.77 alte Version wiederhergestellt (2023/07/01 01:43) |
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I ordered a brand new £999 Apple iPhone 14 Plus from Amazon but when the package arrived it contained two candles and no sign of the mobile. | I ordered a brand new £999 Apple iPhone 14 Plus from Amazon but when the package arrived it contained two candles and no sign of the mobile. | ||
- | I was bemused at first, but now I'm fuming as Amazon is refusing to refund me for the device. | + | I was bemused at first, but now I'm fuming as Amazon is refusing to refund me for |
A. | A. | ||
- | If you have any inquiries with regards to the place and how to use [[https:// | + | B., Sussex. |
(Image: [[|]]) | (Image: [[|]]) | ||
- | Sally Hamilton replies: Your story had me reminiscing about the vintage Two Ronnies ‘four candles' | + | Sally Hamilton replies: Your story had me reminiscing about the vintage Two Ronnies ‘four candles' |
The misunderstanding makes for brilliant comedy. | The misunderstanding makes for brilliant comedy. | ||
Zeile 17: | Zeile 17: | ||
He suggested this must have caused the mix-up. | He suggested this must have caused the mix-up. | ||
- | But you were concerned because his Amazon account is different from yours and the offending candle package had your name and business details on the address label. And, in any case, where was the iPhone? | + | But you were concerned because his Amazon account is different from yours and the offending candle package had your name and business details on the [[https:// |
You contacted Amazon, which replied that it had delivered parcels of the correct weight and told you to file a police report. | You contacted Amazon, which replied that it had delivered parcels of the correct weight and told you to file a police report. | ||
- | You tried, but the police weren' | + | You tried, but the police weren' |
- | You phoned Amazon to try to resolve the impasse, but it told you to contact its customer services online. You got nowhere. | + | You phoned Amazon to try to resolve the impasse, but it told you to [[https:// |
- | You reached a similar dead end with its social media and on Trustpilot, the customer reviews website, where you hoped it might pick up on your complaint. | + | You reached a similar dead end with its social media and on Trustpilot, |
- | Having hit a brick wall, you contacted me. | + | Having hit a brick wall, |
You told me you are a clinical psychologist and have a strong view on how Amazon' | You told me you are a clinical psychologist and have a strong view on how Amazon' | ||
Another reader, J. B. | Another reader, J. B. | ||
from Leicestershire, | from Leicestershire, | ||
- | As with your case, the [[https:// | + | As with your case, the correct passcode had been given on delivery. |
But the label on the package was wrinkled, as if it had been taken off another parcel. | But the label on the package was wrinkled, as if it had been taken off another parcel. | ||
When J. B. called Amazon to report this, an agent said he would be refunded upon returning the package. On the understanding that the original payment would soon be reimbursed, he ordered another tablet for a further £459. | When J. B. called Amazon to report this, an agent said he would be refunded upon returning the package. On the understanding that the original payment would soon be reimbursed, he ordered another tablet for a further £459. | ||
- | Sadly, this was premature, | + | Sadly, this was premature, as Amazon then refused to refund him. |
- | He appealed several times, in vain. An email escalating his concerns to Amazon' | + | If you have any type of questions concerning where and [[https:// |
When people buy something online, the retailer is responsible for its safe delivery, according to the Consumer Rights Act 2015. | When people buy something online, the retailer is responsible for its safe delivery, according to the Consumer Rights Act 2015. | ||