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Beide Seiten der vorigen Revision Vorhergehende Überarbeitung Nächste Überarbeitung | Vorhergehende Überarbeitung | ||
i [2023/06/27 22:35] antoinetteschutt created |
i [2024/05/20 16:00] (aktuell) 18.222.3.255 alte Version wiederhergestellt (2024/04/20 01:57) |
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A. | A. | ||
- | B., Sussex. | + | If you have any inquiries with regards to the place and how to use [[https:// |
(Image: [[|]]) | (Image: [[|]]) | ||
- | Sally Hamilton replies: Your story had me reminiscing about the vintage Two Ronnies ‘four candles' | + | Sally Hamilton replies: Your story had me reminiscing about the vintage Two Ronnies ‘four candles' |
- | The misunderstanding makes for | + | The misunderstanding makes for brilliant comedy. |
But to order a £999 phone from Amazon and receive two candles instead — and have the firm wash its hands of your case — well, I can see why that got on your wick. | But to order a £999 phone from Amazon and receive two candles instead — and have the firm wash its hands of your case — well, I can see why that got on your wick. | ||
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You contacted Amazon, which replied that it had delivered parcels of the correct weight and told you to file a police report. | You contacted Amazon, which replied that it had delivered parcels of the correct weight and told you to file a police report. | ||
- | You tried, but the police weren' | + | You tried, but the police weren' |
- | You phoned Amazon to try to resolve the impasse, but it told you to contact its customer services online. If you are you looking for more info in regards to [[https:// | + | You phoned Amazon to try to resolve the impasse, but it told you to contact its customer services online. You got nowhere. |
You reached a similar dead end with its social media and on Trustpilot, the customer reviews website, where you hoped it might pick up on your complaint. | You reached a similar dead end with its social media and on Trustpilot, the customer reviews website, where you hoped it might pick up on your complaint. | ||
Having hit a brick wall, you contacted me. | Having hit a brick wall, you contacted me. | ||
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Another reader, J. B. | Another reader, J. B. | ||
from Leicestershire, | from Leicestershire, | ||
- | As with your case, the correct passcode had been given on delivery. | + | As with your case, the [[https:// |
But the label on the package was wrinkled, as if it had been taken off another parcel. | But the label on the package was wrinkled, as if it had been taken off another parcel. | ||
When J. B. called Amazon to report this, an agent said he would be refunded upon returning the package. On the understanding that the original payment would soon be reimbursed, he ordered another tablet for a further £459. | When J. B. called Amazon to report this, an agent said he would be refunded upon returning the package. On the understanding that the original payment would soon be reimbursed, he ordered another tablet for a further £459. | ||
- | Sadly, this was premature, as Amazon then refused to refund him. | + | Sadly, this was premature, |
- | He appealed several times, in vain. An email escalating his concerns to Amazon' | + | He appealed several times, in vain. An email escalating his concerns to Amazon' |
When people buy something online, the retailer is responsible for its safe delivery, according to the Consumer Rights Act 2015. | When people buy something online, the retailer is responsible for its safe delivery, according to the Consumer Rights Act 2015. | ||
I felt both you and J. B. should be reimbursed. | I felt both you and J. B. should be reimbursed. | ||
I took both cases to Amazon, which agreed to investigate. Within a few days, it came back with some excellent news. | I took both cases to Amazon, which agreed to investigate. Within a few days, it came back with some excellent news. | ||
- | Although there was no explanation about what had gone wrong in either case, nor why the refunds had been refused, a spokesman says: | + | Although there was no explanation about what had gone wrong in either case, nor why the refunds had been refused, a spokesman says: ‘We' |
Anyone in the same boat, or who receives damaged goods, should always contact the retailer immediately. | Anyone in the same boat, or who receives damaged goods, should always contact the retailer immediately. | ||
It also helps to collect evidence, including photographs of the packages that have been damaged or tampered with, and of whatever was substituted for a genuine order. | It also helps to collect evidence, including photographs of the packages that have been damaged or tampered with, and of whatever was substituted for a genuine order. | ||
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Consider requesting signed-for delivery only, particularly for high-value items. If the retailer won't play ball, try to request reimbursement via a claim under Section 75 of the Consumer Credit Act, if the purchase was by credit card and the item cost between £100 and £30,000. | Consider requesting signed-for delivery only, particularly for high-value items. If the retailer won't play ball, try to request reimbursement via a claim under Section 75 of the Consumer Credit Act, if the purchase was by credit card and the item cost between £100 and £30,000. | ||
The card provider is jointly liable with the retailer if something goes wrong with a purchase. | The card provider is jointly liable with the retailer if something goes wrong with a purchase. | ||
- | [[https:// | + | If a debit card was used, consider raising a chargeback dispute — an informal arrangement offered by banks for customers who do not get the goods or services they have paid for. |
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